Estimator

Applications are invited from interested and suitably qualified persons to fill the vacancy of Estimator that has arisen within the Croco Holdings group.

Key Responsibilities
- Conduct thorough inspections of damaged vehicles to assess the extent of repairs needed.
- Document and photograph vehicle damage to support the estimation process.
- Estimate the cost of repairing damaged vehicles on the basis of visual inspection and familiarity with standard parts, costs and labour rates.
- Open job cards in Pinnacle to facilitate the repair process.
- Identify additional repairs or parts required during the repair process.
- Prepare accurate and detailed repair estimates using industry-standard estimating software.
- Collaborate with the repair team to ensure estimates align with labour and material costs.
- Provide clear explanations to customers regarding repair procedures and cost breakdowns.
- Maintain regular communication with customers regarding the status of repairs and any changes to the initial estimate.
- Provide exceptional customer service to enhance overall satisfaction.
- Work closely with the repair team, parts department and management to ensure smooth coordination of repair processes.
- Collaborate with insurance adjusters to facilitate the claims process and address any discrepancies.
- Monitor the repair process to ensure work is completed according to the initial estimate and industry standards.
- Conduct final inspections to verify that all repairs meet quality expectations.
- Ensure all job cards of finished jobs are appropriately closed.
- Maintain accurate and up-to-date records of work done.
- Facilitate the safe handover or delivery of customers' vehicles.
- Ensure customer complaints are investigated thoroughly and resolved.
- Provide necessary daily, weekly and monthly reports on customer calls.